Can I return my item for an exchange?
Should the item received to you is wrong, damaged, or defective, please contact us at qashabutik@gmail.com as we would assist you in exchange. Be sure to indicate your order number and provide us with a snapshot of the item received.
note: Following reason will not be considered as a valid ground for a return, such as 'Change of Mind' & 'Not as per advertised'
How long do I have to return an item?
You have 7 days to send a report to us upon receiving the item.
note: Any report or claim exceeding the return time frame will be considered invalid.
Who will bear the postage fee on the returned item?
The postage fee will be bare by you upon return. Once the return is accepted (subject to quality control inspection and the return reason), a reimbursement will be processed.
When will I receive my exchange item?
A return will need to be initiate before replacement can be process. Please allow our team 1 - 2 business days to review your item for a quality control inspection. Once completed, we will notify you via email on your return item.
If my return item is not exchangeable, can I request a refund?
We will try our level best to exchange with a new item. However, should exchange is not possible, a full refund on the item/order will be processed.